The list of all ingredients (INCI) can be found either directly on the product itself or on its packaging. For more information, please contact our customer support team at support@naturfactor.life .

All cosmetic products must be used within a specific timeframe. The recommended maximum usage period is indicated by an hourglass symbol. Next to the hourglass, you will find the best-before date. The quality of our products can only be guaranteed until this date. Please also note that any contamination introduced during removal from the container can affect the shelf life of our products.

No. All NATURFACTOR® products rely on the power of high-quality, natural, and innovative active ingredients that are highly effective and gentle on the skin. Aggressive and skin-irritating ingredients are not used in our products. Furthermore, we categorically reject animal testing. Since there is no globally defined standard or uniform definition for labels such as "biodynamic," "natural," or "clean," and they also say nothing about the safety or efficacy of a product, Naturfactor® avoids using these labels. For example, organic certification does not automatically guarantee the tolerability or efficacy of the ingredients. The active ingredients used in our products are based on sound scientific findings and tests that demonstrate their safety and tolerability.

Yes, our products are vegan, although they are not labelled as such.

Information on the individual ingredients can be found under "ACTIVE INGREDIENTS," which are listed under each product. Please also feel free to contact our customer support at support@naturfactor.life .

All of our products are developed according to non-comedogenic criteria and independently tested to prevent the formation of comedones (blackheads).

Yes, all our products are dermatologically tested and undergo strictly regulated testing to achieve the best synergy between your skin and our products.

Generally, yes. However, it's still important to check the INCI list of each individual product, as this lists all ingredients, including allergens. Some products are fragrance-free, but you should still check their INCI list as well.

No, our products do not contain perfume oils. Each of our products is created with a fragrance combination of exclusive natural oils.

Yes. Without exception. We have never tested our products on animals and never will.

Yes, environmental protection and sustainability are important to us. We have already reduced our use of packaging materials and are working on further steps to use less packaging altogether. We have already switched from plastic packaging to glass as the raw material for our jars and bottles. In many countries and regions, glass can be disposed of and recycled through glass recycling systems. When your jar is empty, separate the plastic lid from the jar and dispose of both separately in the appropriate systems. In Germany, for example, the plastic parts of the packaging can be recycled via the yellow bag or yellow bin. Sustainability will continue to be a priority for us: We plan to further reduce the packaging sizes of our products. The paper used for our packaging, folding boxes, and inserts is FSC-certified, meaning it comes from sustainably managed forests that meet both important environmental and socio-economic requirements.


Furthermore, all our products are marked with the Green Dot. This ensures that the resources used are recycled via the dual recycling system.

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Yes. We produce exclusively in Germany.

You can return unwanted items free of charge within 30 days of receipt (provided the products have not been opened and/or used, and are in their original packaging).

Please contact us at support@naturfactor.life

Unfortunately, we cannot accept returns that do not comply with the following guidelines; any returned items will be sent back to the customer.

For more information, please see our shipping terms and conditions at https://www.naturfactorcosmetics.com/policies/shipping-policy .

Standard shipping within Germany takes 3-5 working days.

We also offer the "EXPRESS" shipping option. With this option, the goods are delivered within 1-2 business days.

Due to the current COVID-19 situation, delivery delays may unfortunately occur. We always strive to ship all orders within one business day. For orders over €1,000/USD, there may be a delay of 1-2 business days, as we need to register these with customs.

For more information, please see our shipping terms and conditions at https://www.naturfactorcosmetics.com/policies/shipping-policy

We ship our products with DHL / DHL EXPRESS / DPD or UPS.

Basically, we offer two shipping methods:

• Standard shipping (3-5 working days)
• Express shipping (1-2 business days)

You can select one of the two options at checkout. The individual shipping costs will also be displayed there.

For more information, please see our shipping terms and conditions at https://www.naturfactorcosmetics.com/policies/shipping-policy

We currently ship to the following EU countries: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, Germany, Iceland, Ireland, Liechtenstein, Luxembourg, Netherlands, Norway, Slovakia, Slovenia, Sweden, and the Netherlands. For more information, please see our shipping policy at https://www.naturfactorcosmetics.com/policies/shipping-policy

We offer the following payment methods:

• prepayment

• credit card

• PayPal

• ShopPay

• Payable by invoice (Klarna)

We also support payment via Apple Pay / Google Pay.

For more information, please see our shipping terms and conditions at https://www.naturfactorcosmetics.com/policies/shipping-policy

Yes. Payment by invoice is possible. Please note that the delivery address must match the billing address.

In the case of a qualified return, you will receive the invoice amount back to the original payment method within 5-7 working days after receipt and verification of your return.

Normally, this takes 7-14 working days after a return has been registered.

To register a return, please write to us at support@naturfactor.de .

Please also note our shipping conditions at https://www.naturfactor.de/policies/shipping-policy .

You can redeem your voucher at checkout. To do this, simply enter your individual code in the “Voucher or discount code” field after your shopping cart.

The discount or voucher value is then automatically deducted from the total amount.

You can manage your subscription purchases at any time via your customer account.

Here you can renew, pause, or cancel your subscription: https://account.naturfactorcosmetics.com

You can deactivate or delete your customer account with us.

To request this, please use our contact form and we will get in touch with you immediately: https://naturfactorcosmetics.com/pages/delete-account